Unicorn’s IT Infrastructure Services are meticulously designed to align your dynamic IT infrastructure requirements with evolving business needs. We provide end-to-end services for assessing, designing, and building flexible IT environments coupled with comprehensive IT Infrastructure Management Services.
Our approach helps organizations build agile and flexible IT infrastructure that grows with business needs by leveraging the right resources, capabilities, methodologies, and strategic technology partnerships. We serve as your trusted partner throughout every stage of infrastructure development, from initial requirement assessment through ongoing management and optimization.
Comprehensive Infrastructure Assessment
Current State Analysis
Infrastructure Discovery and Documentation: Our certified engineers conduct thorough assessments of existing IT environments to understand current capabilities, limitations, and optimization opportunities.
Assessment Components:
- Hardware Inventory: Complete catalog of servers, storage, and networking equipment
- Software Licensing: Application inventory and license compliance analysis
- Network Architecture: Topology mapping and performance analysis
- Security Posture: Vulnerability assessment and security gap analysis
- Capacity Utilization: Resource usage patterns and performance bottlenecks
Performance Baseline Establishment:
- System Performance Metrics: CPU, memory, storage, and network utilization
- Application Performance: Response times, throughput, and availability measurements
- User Experience Analysis: End-user performance and satisfaction assessment
- Business Impact Evaluation: IT performance correlation with business outcomes
- Cost Analysis: Total cost of ownership and operational expense breakdown
Future State Design and Planning
Business Requirement Alignment:
- Growth Projection Analysis: Understanding future capacity and capability requirements
- Technology Roadmap Development: Strategic planning for infrastructure evolution
- Compliance Requirement Integration: Regulatory and industry standard considerations
- Budget Planning and Optimization: Cost-effective solution design and implementation planning
- Risk Assessment and Mitigation: Identifying and addressing potential infrastructure risks
Infrastructure Design and Architecture
Scalable Infrastructure Architecture
Modern Data Center Design:
- Virtualization Strategy: VMware vSphere, Hyper-V, or cloud-native virtualization
- Storage Architecture: SAN, NAS, hyper-converged infrastructure solutions
- Network Design: Core, distribution, and access layer architecture
- Security Integration: Perimeter, internal, and endpoint security implementation
- Disaster Recovery Planning: Business continuity and data protection strategies
Cloud Integration Architecture:
- Hybrid Cloud Design: Seamless integration between on-premises and cloud environments
- Multi-Cloud Strategy: Leveraging multiple cloud providers for optimal performance
- Edge Computing: Distributed computing for latency-sensitive applications
- SD-WAN Implementation: Software-defined networking for optimized connectivity
- Cloud Security: Zero-trust architecture and cloud-native security controls
High-Availability and Redundancy
Business Continuity Design:
- Redundant System Architecture: Elimination of single points of failure
- Load Balancing: Traffic distribution for optimal performance and availability
- Failover Clustering: Automatic failover for critical applications and services
- Geographic Distribution: Multi-site architecture for disaster recovery
- Backup and Recovery: Comprehensive data protection and recovery strategies
Implementation and Deployment Services
Professional Implementation
Project Management Excellence: Our certified Project Management Professionals (PMI, Scrum, Six Sigma) ensure successful infrastructure implementations with minimal business disruption and optimal outcomes.
Implementation Phases:
- Planning and Preparation: Detailed project planning with risk mitigation strategies
- Procurement and Staging: Cost-effective component sourcing and pre-configuration
- Installation and Configuration: Professional installation with quality assurance
- Testing and Validation: Comprehensive testing protocols and performance verification
- Go-Live and Support: Smooth transition with comprehensive support coverage
Quality Assurance:
- Factory Acceptance Testing: Pre-deployment validation of all components
- Site Acceptance Testing: On-site validation and performance verification
- Load Testing: Performance validation under realistic workload conditions
- Security Testing: Comprehensive security validation and penetration testing
- Documentation and Training: Complete system documentation and user training
Technology Partnerships and Expertise
Strategic Vendor Relationships
Leading Technology Partners: Our partnerships with industry leaders ensure access to cutting-edge technologies and preferential support arrangements.
Hardware Partners:
- Cisco: Networking, security, and collaboration solutions
- Dell Technologies: Servers, storage, and hyper-converged infrastructure
- HPE: Enterprise computing and storage solutions
- Lenovo: Server and storage infrastructure solutions
- NetApp: Data management and storage optimization solutions
Software and Cloud Partners:
- Microsoft: Azure cloud services and enterprise software
- VMware: Virtualization and cloud management platforms
- Citrix: Virtual desktop and application delivery solutions
- Veeam: Backup, recovery, and data protection solutions
- Fortinet: Network security and threat protection platforms
Certified Professional Expertise
Technical Certifications: Our team maintains current certifications across multiple technology platforms, ensuring expertise in the latest technologies and best practices.
Certification Categories:
- Networking Professionals: CISCO (CCNA, CCNP, CCIE), Huawei certifications
- Microsoft Specialists: Azure, Windows Server, Exchange, SharePoint experts
- Virtualization Experts: VMware VCP, VCAP, and VCDX certifications
- Security Specialists: CISSP, CISM, CEH, and vendor-specific security certifications
- Project Managers: PMP, Scrum Master, and Six Sigma certified professionals
Comprehensive Infrastructure Management
24/7 Monitoring and Support
Proactive Infrastructure Management: Our Network Operations Center (NOC) provides round-the-clock monitoring and management of your complete IT infrastructure.
Monitoring Coverage:
- Server Monitoring: Performance, availability, and health monitoring
- Network Monitoring: Bandwidth utilization, latency, and connectivity status
- Storage Monitoring: Capacity, performance, and health tracking
- Application Monitoring: Application performance and availability tracking
- Security Monitoring: Threat detection and security event correlation
Incident Management:
- Automated Alert Processing: Intelligent alert correlation and prioritization
- Escalation Procedures: Structured escalation based on severity and impact
- Remote Resolution: Remote troubleshooting and issue resolution capabilities
- On-Site Support: Local technical support for complex issues
- Root Cause Analysis: Comprehensive analysis and permanent solution implementation
Managed Cloud Services
Microsoft Azure Management:
- Azure Infrastructure Management: Complete cloud environment administration
- Cost Optimization: Continuous monitoring and optimization of cloud spending
- Security Management: Azure Security Center and compliance monitoring
- Backup and Recovery: Azure-native backup and disaster recovery solutions
- Performance Optimization: Resource optimization and scaling recommendations
Multi-Cloud Management:
- Centralized Management: Unified management across multiple cloud platforms
- Workload Optimization: Right-sizing and placement optimization across clouds
- Cost Management: Multi-cloud cost analysis and optimization
- Security Coordination: Consistent security policies across cloud environments
- Compliance Management: Multi-cloud compliance monitoring and reporting
Network Infrastructure Services
Enterprise Networking Solutions
Core Networking Services:
- LAN/WAN Design: Local and wide area network architecture and implementation
- Wireless Infrastructure: Enterprise WiFi design and implementation
- Security Integration: Firewall, VPN, and network access control implementation
- Quality of Service: Traffic prioritization and bandwidth management
- Network Optimization: Performance tuning and capacity planning
Advanced Networking Technologies:
- Software-Defined Networking (SDN): Centralized network control and automation
- Network Function Virtualization (NFV): Virtualized network services
- SD-WAN Implementation: Software-defined wide area networking
- Intent-Based Networking: Automated network management and optimization
- 5G Integration: Next-generation connectivity and edge computing preparation
System Integration Services
Enterprise Application Integration
Integration Capabilities:
- ERP Integration: SAP, Oracle, Microsoft Dynamics connectivity
- CRM Integration: Salesforce, Microsoft Dynamics 365 integration
- Database Integration: Multi-platform database connectivity and synchronization
- API Development: Custom API development for system connectivity
- Middleware Solutions: Enterprise service bus and integration platforms
Cloud Integration Services:
- Hybrid Integration: Seamless connectivity between on-premises and cloud systems
- Data Integration: ETL processes and data synchronization across platforms
- Application Integration: Cloud-to-cloud and cloud-to-on-premises integration
- Security Integration: Identity and access management across integrated systems
- Monitoring Integration: Unified monitoring across integrated environments
Digital Signage Infrastructure
Complete Digital Display Solutions
Infrastructure Components:
- Display Hardware: Professional-grade displays and video wall systems
- Content Management: Centralized content creation and distribution platforms
- Network Infrastructure: Dedicated networking for digital signage systems
- Security Implementation: Secure content delivery and access control
- Maintenance and Support: Ongoing technical support and maintenance services
Integration Capabilities:
- Building Systems: Integration with lighting, HVAC, and security systems
- Business Applications: POS systems, inventory management integration
- Social Media: Real-time social media feed integration
- Analytics Platforms: Audience analytics and content performance measurement
- Mobile Integration: QR codes and mobile device connectivity
Why Choose Unicorn for IT Infrastructure
Proven Expertise and Experience
Diversified Industry Experience: Our extensive experience across various industry verticals provides valuable insights and proven frameworks that can be quickly customized to meet specific requirements.
Key Differentiators:
- Strong Technical Team: Talented and certified professionals across multiple technologies
- Mature Support Processes: ITIL-based service management with comprehensive helpdesk
- Strategic Partnerships: Technology partnerships with leading OEMs and software vendors
- Comprehensive Offerings: Complete IT solution portfolio reducing vendor management complexity
- Industry Frameworks: Proven tools and methodologies developed over decades of experience
Service Excellence and Quality
Quality Assurance:
- ITIL-Based Service Management: Mature service delivery methodology
- Certified Professionals: Industry-certified project managers and technical specialists
- Standardized Processes: Documented procedures and quality control measures
- Continuous Improvement: Regular service reviews and optimization initiatives
- Customer Focus: Dedicated account management and customer success programs
Investment and Value Proposition
Cost-Effective Infrastructure Solutions
Value Engineering:
- Right-Sizing: Optimal resource allocation avoiding over-provisioning
- Phased Implementation: Gradual deployment minimizing initial investment
- Technology Refresh: Structured technology refresh cycles optimizing performance
- Energy Efficiency: Green technology implementation reducing operational costs
- Vendor Optimization: Strategic vendor relationships ensuring competitive pricing
Return on Investment:
- Improved Performance: Enhanced system performance and user productivity
- Reduced Downtime: Minimized system outages and business disruption
- Operational Efficiency: Streamlined operations and reduced manual intervention
- Scalability Benefits: Infrastructure that grows with business requirements
- Risk Mitigation: Reduced technology and operational risks
Service Level Commitments
Comprehensive SLA Framework
Availability Commitments:
- Mission-Critical Systems: 99.9% uptime guarantee
- Business-Critical Systems: 99.5% uptime guarantee
- Standard Systems: 99% uptime guarantee
- Network Infrastructure: 99.9% availability guarantee
- Support Services: 24/7/365 support coverage
Performance Guarantees:
- Response Time: Guaranteed response times based on issue severity
- Resolution Time: Target resolution times with escalation procedures
- Change Management: Structured change processes with minimal business impact
- Capacity Management: Proactive capacity monitoring and optimization
- Security Management: Continuous security monitoring and threat response
Implementation Case Studies
Large Saudi Corporation
Challenge: Aging infrastructure unable to support digital transformation initiatives Solution: Complete infrastructure modernization with cloud integration Results:
- 99.8% system availability exceeding SLA commitments
- 50% improvement in application performance
- 40% reduction in infrastructure operational costs
- Successful migration of 200+ applications to hybrid cloud
- Enhanced security posture with zero security breaches
Government Ministry
Challenge: Modernizing citizen services with secure, scalable infrastructure Solution: Hybrid cloud infrastructure with enhanced security controls Results:
- 300% increase in citizen service capacity
- 60% reduction in service delivery time
- Complete regulatory compliance achievement
- 45% reduction in operational costs
- Successful Vision 2030 digital government contribution
Getting Started
Infrastructure Assessment and Planning
Complimentary Assessment: Our infrastructure experts will conduct a comprehensive assessment of your current environment and develop customized recommendations aligned with your business objectives and budget.
Proof of Concept Implementation
Risk-Free Validation: We offer limited-scope proof of concept implementations to validate proposed solutions and demonstrate value before full implementation commitment.
Phased Implementation Approach
Structured Deployment: Our proven methodology ensures smooth infrastructure transformation with minimal business disruption through carefully planned phased implementations.
Ready to build your future-ready IT infrastructure? Contact our infrastructure specialists today to schedule your complimentary assessment and discover how our comprehensive approach can transform your technology foundation while optimizing costs and performance.